1. Introduction

At Indibytes, customer satisfaction matters to us.

This policy explains how we handle requests involving damaged, defective, incorrect, missing or materially different products purchased through our website.

Website: https://indibytes.com

Because our products are food items, certain return conditions apply for hygiene and food-safety reasons. However, nothing in this policy removes consumer rights or remedies available under applicable law.

2. Eligible Situations

Customers may request assistance if:

• A product is received in damaged condition.
• A product is defective or compromised.
• An incorrect product is delivered.
• An item is missing from a confirmed order.
• The product received is materially different from its description.
• There is an identifiable quality or packaging issue.

Every complaint will be reviewed based on its circumstances and supporting information.

3. Reporting Period

Customers should report any issue within 48 hours of delivery.

For food products, we strongly recommend reporting damage, tampering or quality concerns as soon as possible after receipt.

A delayed report may make it more difficult to investigate the issue. However, this reporting period does not remove any consumer rights that cannot legally be restricted.

4. How to Request a Return or Replacement

To raise a request:

1. Visit our website.
2. Use the available customer support facility.
3. Provide your order number.
4. Explain the issue clearly.
5. Attach photographs or videos showing the product and packaging.
6. Include the delivery date and any other relevant information.

Our team will review the request and communicate the next steps.

5. Required Evidence

Depending on the issue, we may request:

• Order number or purchase confirmation.
• Photograph of the shipping package.
• Photograph of the product.
• Photograph of damaged or defective areas.
• Photograph of the batch number and product label.
• A short video where necessary to understand the issue.

Please retain the original packaging until the complaint is resolved.

6. Food Product Return Conditions

For hygiene and food-safety reasons, we generally do not accept routine returns of opened or consumed food products merely because a customer has changed their mind or no longer wants the product.

However, this does not affect legitimate complaints involving damaged, defective, incorrect, unsafe, contaminated, tampered or materially misdescribed products.

Such complaints will be reviewed and resolved in accordance with applicable law.

7. Refunds

Where a refund is approved or legally required, it will generally be processed through the original payment method wherever possible.

Refunds are generally initiated within 5–7 business days after approval.

The time taken for the refund to appear in your account may depend on the payment gateway, bank or payment provider.

The applicable refund reference will be shared where available.

8. Replacements

Where appropriate and subject to product availability, we may offer a replacement for:

• Damaged products.
• Incorrect products.
• Defective or compromised products.
• Other verified issues eligible for replacement.

If a replacement is unavailable or unsuitable, an appropriate refund or other remedy may be offered in accordance with applicable law.

9. Return Shipping Costs

Where a product is confirmed to have been supplied incorrectly, damaged or defective, we will communicate the appropriate return or replacement arrangement.

Customers will not be required to bear costs in a manner that unlawfully restricts their consumer rights.

For other voluntary return requests, any applicable shipping arrangements will be communicated before the return is initiated.

10. Non-Eligible Routine Return Requests

Subject to applicable consumer rights and remedies, routine change-of-mind requests may not be accepted for food products, particularly where:

• The product has been opened or consumed.
• The product has been damaged after delivery due to customer handling.
• The product has been stored contrary to the label instructions.
• The request is based solely on a change of preference.

This section does not apply to valid claims involving defective, unsafe, incorrect or misdescribed goods.

11. Order Marked Delivered but Not Received

If your order is marked as delivered but you have not received it, report the issue promptly through our website.

We may verify the delivery status with the courier partner and investigate the matter before determining the appropriate resolution.

12. Refund Method

Approved refunds will be issued through the original payment method wherever possible.

If that is not possible, an appropriate alternative will be communicated in accordance with applicable law and payment-provider procedures.

13. Customer Support

For return, refund or replacement requests, please use the customer support facility available at: