1. Introduction

Welcome to Indibytes.

These Terms & Conditions govern your access to and use of our website and the purchase of products offered through it.

By browsing our website, creating an account or placing an order, you agree to these Terms & Conditions.

Website: https://indibytes.com

If you do not agree with these terms, please discontinue using our website.

2. About Indibytes

Indibytes is an online brand offering food products, including makhana and related snack products.

Our product range includes Indibytes Royale Raw Makhana, created for customers who enjoy traditional Indian snacking.

3. Eligibility

By using our website, you confirm that:

• You are legally capable of entering into a binding transaction.
• The information you provide is accurate and complete.
• You are authorised to use the payment method selected for your purchase.
• You will use the website only for lawful purposes.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, packaging details and prices are accurate.

However:

• Product photographs are for representation and may have minor variations.
• Packaging and labelling may change from time to time.
• Natural food products may have minor variations in appearance.
• Product availability may change without prior notice.
• Nutritional, ingredient and allergen information should be read from the applicable product label.

Customers should carefully review the product description and packaging information before purchasing.

5. Pricing and Taxes

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Applicable delivery charges and taxes, where relevant, will be displayed during checkout or before order confirmation.

We reserve the right to correct genuine pricing, typographical or listing errors.

If an order is affected by a pricing or listing error, we may contact the customer to resolve the matter appropriately. Where an order is cancelled after payment, an applicable refund will be initiated.

6. Orders and Acceptance

When you place an order, you are submitting a purchase request for the selected products.

An automated order confirmation indicates that we have received your order. It does not necessarily mean that the order has been accepted for fulfilment.

Orders may be reviewed before processing.

We may decline or cancel an order in circumstances including:

• Product unavailability.
• Incorrect or incomplete customer information.
• Payment failure or verification issues.
• Suspected fraudulent activity.
• Incorrect product pricing or listing information.
• Delivery restrictions or operational limitations.

If payment has already been collected for an order that is cancelled, an applicable refund will be processed.

7. Payments

Payments may be completed using the payment methods available at checkout.

Payment processing may be handled by authorised third-party payment providers.

Customers should never share their UPI PIN, card PIN, CVV or banking passwords with anyone claiming to represent Indibytes.

Orders may remain pending until payment confirmation is received.

8. Shipping and Delivery

Orders are shipped to serviceable delivery locations within India, subject to courier availability.

Delivery estimates and applicable shipping charges are communicated through the website or during checkout.

Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, operational issues or circumstances beyond our reasonable control.

Please refer to our Shipping & Delivery Policy for further information.

9. Returns, Refunds and Replacements

Returns, refunds and replacements are governed by our Returns, Refunds & Replacement Policy.

Customers should report damaged, defective, incorrect or materially different products as soon as reasonably possible and provide supporting information where required.

Nothing in our policies limits consumer rights or remedies available under applicable law.

10. Order Cancellation

Order cancellation requests are governed by our Cancellation Policy.

Orders may generally be considered for cancellation before dispatch. Once an order has been handed over to the courier partner, cancellation through the normal order process may no longer be possible.

This does not affect any rights available under applicable consumer law.

11. Food Product Responsibility

Customers are responsible for:

• Reading product labels and ingredient information.
• Reviewing allergen and dietary information.
• Following storage instructions printed on the packaging.
• Checking the best-before or expiry information.
• Contacting us if a product arrives damaged, tampered with or compromised.

Do not consume a product if its packaging appears tampered with, contaminated or otherwise unsafe.

12. Intellectual Property

All website content, including brand names, logos, graphics, photographs, designs, text, product descriptions and visual elements, is owned by or licensed to the relevant rights holder.

Unauthorised copying, reproduction, distribution, modification or commercial use of website content is prohibited, except where permitted by law.

13. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to website systems.
• Interfere with website security or functionality.
• Submit false, misleading or fraudulent orders.
• Use automated tools to disrupt or misuse the website.
• Copy website content for unauthorised commercial purposes.

14. Limitation of Liability

To the extent permitted by applicable law, Indibytes shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or restricts liability that cannot legally be excluded, including applicable consumer rights and remedies.

15. Force Majeure

We shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, transport disruptions, government restrictions, public emergencies or interruptions to essential services.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any dispute shall be subject to the jurisdiction of competent courts and consumer dispute redressal authorities, as applicable under Indian law.

Nothing in this clause takes away statutory consumer rights or jurisdiction available to customers under applicable law.

17. Changes to These Terms

We may revise these Terms & Conditions from time to time.

Updated terms will be published on this page. Continued use of the website after an update will be subject to the revised terms, to the extent permitted by law.

18. Website Information

For questions regarding these Terms & Conditions, customers may use the customer support facility available on: