1. Introduction

Welcome to Indibytes. Your privacy is important to us. We are committed to protecting the personal information you share when visiting our website, browsing products, creating an account, placing an order or interacting with our services.

This Privacy Policy explains how we collect, use, store and protect your information.

Website: https://indibytes.com

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following information when you use our website.

Personal Information

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping and delivery address
  • PIN code, city and state
  • Order details and purchase history
  • Information submitted through website forms or customer support

Payment Information

Payments made through our website may be processed by authorised third-party payment gateways.

We may receive transaction details such as payment status, transaction reference, payment method and order confirmation.

We do not ask customers to share their card PIN, CVV, UPI PIN, banking passwords or other confidential payment credentials with us.

Technical Information

Certain technical information may be collected automatically when you visit our website, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of website access
  • Referring website
  • Website usage and interaction information

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart contents.
  • Remember login sessions.
  • Improve website functionality.
  • Understand visitor behaviour.
  • Analyse website performance.
  • Support advertising and marketing activities where enabled.

You can manage cookies through your browser settings. Disabling essential cookies may affect certain website features.

3. How We Use Your Information

We may use collected information to:

  1. Process and fulfil customer orders.
  2. Arrange shipping and delivery.
  3. Send order confirmations and updates.
  4. Process payments, refunds and replacements.
  5. Respond to customer enquiries.
  6. Manage customer accounts.
  7. Improve our products and website experience.
  8. Prevent fraudulent transactions and unauthorised activities.
  9. Maintain business and accounting records.
  10. Meet applicable legal and regulatory requirements.
  11. Send promotional communications where permitted by law and where the required consent or other lawful basis exists.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share necessary information with service providers who help us operate our business, including:

  • Payment gateways and payment processors.
  • Courier and logistics partners.
  • Website hosting providers.
  • Website security and analytics services.
  • Customer support platforms.
  • Marketing and communication service providers where enabled.
  • Government authorities or regulatory bodies where legally required.

Information shared with service providers is limited to what is reasonably necessary for the relevant service or purpose.

5. Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for order fulfilment, customer service, accounting, legal compliance, dispute resolution and other legitimate business purposes.

6. Your Privacy Rights

Subject to applicable law, you may:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permissible.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise a privacy-related complaint.

Certain information may need to be retained to meet legal, accounting or regulatory obligations.

You may submit privacy-related requests through the customer support facility available on our website.

7. Promotional Communications

We may send promotional emails, messages or offers where permitted by applicable law.

You can opt out of promotional communications using the available unsubscribe facility or by submitting a request through our website.

Essential transactional communications, including order confirmations, shipping updates, payment notifications and refund updates, may continue to be sent.

8. Third-Party Websites

Our website may contain links to external websites, payment gateways or third-party services.

We are not responsible for the privacy practices, content or security of external websites. Customers are encouraged to review the applicable privacy policies before sharing information with third parties.

9. Children’s Privacy

Our website is intended for individuals who are legally capable of entering into online transactions.

We do not knowingly seek to collect personal information directly from children in circumstances where parental consent or other legal requirements apply.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology or applicable laws.

Updated versions will be published on this page with a revised update date.

11. Contact and Privacy Requests

For privacy-related questions, access requests, correction requests or complaints, please use the customer support facility available on:

https://indibytes.com